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Retail Centre Host

The Role
As a Retail Centre Host you will deliver an incredible customer service experience to all who enter our brand new Volkswagen Retail Centre by Chiswick Roundabout, opening soon.  As a Host you will build rapport with our customers, establish their needs quickly in order to create a bespoke service for them. Our Hosts are our Brand Ambassadors, reflecting the brand image and standards in everything they do and providing excellent Customer Service.   

Role Requirements
To be a success in this role, you will have
  • Excellent communication skills, both written and verbal
  • IT skills
  • Incredible customer service skills
  • The ability to multi task and work under pressure
  • A friendly and approachable manner
  • A proactive 'Can do' attitude
  • Able to work shift pattern of 5 days a week from any 7
Your Responsibilities
  • Meet & Greet Customers & Visitors and direct accordingly
  • Provide suitable refreshments to customers
  • Answer and manage telephone system
  • Use of wireless communications systems and handheld tablet devices
  • Accurately record calls & visits and relay messages in timely manner
  • Admin duties as required
  • Manage customer waiting area and showroom – customers & housekeeping
Benefits
As a Receptionist will receive a competitive salary, we also offer great benefits including:    
  • 22 days holiday, rising to 25 after 5 years
  • Company pension scheme
  • Life assurance
  • Childcare voucher scheme
  • Discount gym membership
  • Vehicle purchase discount
  • Employee Advantage - retail discounts with over 3000 retailers
  • Cycle to work scheme

How to Apply
Send a covering letter and your CV to hrsharedservices@inchcape.co.uk

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